I. INTRODUCTION

Toyota Silang, Cavite Inc. (TSC) respects and values the privacy rights of its team members, customers, suppliers, and other stakeholders, and recognizes the importance of data protection and security of information that we collect. This Data Privacy Policy outlines how the Company collects, uses, stores, and protects personal data in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations (IRR). This data privacy notice and policy informs you of our privacy practices and further describes the way we may collect, use, protect, store, disclose, and dispose of information, including that which may also be collected through third-party providers, surveys, websites, or any other online activity.

II. SCOPE AND APPLICATION

This Policy applies to all personal data processed by the Company, whether in electronic, paper, or any other form, including but not limited to data of employees, customers, and business partners.

III. INFORMATION WE COLLECT

We will only collect personal or sensitive personal information that is provided to us voluntarily by you directly or indirectly. These data, may be collected, processed, stored, updated, or disclosed by TSC:

• For legitimate purposes
• To implement transactions that you request, allow, or authorize
• To offer and provide new or related products and services of TSC or third-party providers
• To comply with Toyota Motor Philippines (TMP) internal policies and its reporting obligations to governmental authorities under applicable laws

Information we may collect includes:

1. Name
2. Address
3. Email address
4. Telephone and mobile numbers
5. Workplace and/or business information
6. Vehicle or service transaction information
7. Financial or bank account or credit card information
8. Family members and family background
9. Age, Sex, Religion
10. Educational Attainment

IV. HOW WE USE YOUR INFORMATION

• To provide and manage our services, including vehicle sales and servicing.
• To process transactions and send billing statements.
• To communicate with you regarding promotions, offers, surveys, and updates.
• To improve our website and provide services based on customer feedback.
• To maintain directories and records.
• When compiling and generating reports for statistical and research purposes.
• When sharing information with authorized individuals or entities.
• When TSC is required to provide relevant information by Toyota Motor Philippines, business partners, or affiliates (hereinafter referred to as “Third Party”) in writing, via telephone, and/or through electronic media for official purposes, unless otherwise disallowed by the customer, business partner, or applicant concerned.
• To comply with legal and regulatory requirements or observe governmental guidelines or notifications.

V. HOW WE SHARE YOUR INFORMATION

The Company does not sell or rent personal data. We may share your information with:

• Authorized third-party service providers for business operations
• Legal and regulatory bodies, as required by law
• Third-party service providers (e.g., payment processors, IT support) under confidentiality agreements
• Affiliates and business partners for legitimate purposes, with prior consent when required
• Other entities within the Toyota network for marketing and service quality purposes

VI. DATA PROTECTION, RETENTION AND SECURITY

We implement industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure. These security measures include encryption, access controls, and regular security audits.

Security measures include:

• Use of encrypted databases and secure servers
• Restricted access to authorized personnel only
• Regular security audits and compliance checks
• Physical security measures for paper records

Personal data will be retained only for as long as necessary for the purpose for which it was collected and in compliance with legal retention periods. Thereafter, personal data will be securely disposed of.

VII. YOUR RIGHTS

Under the Data Privacy Act of 2012, you have the following rights:

1. Right to be informed about data collection and processing
2. Right to access your personal data
3. Right to object to processing under certain conditions
4. Right to erasure or blocking of data
5. Right to data portability
6. Right to file a complaint with the National Privacy Commission (NPC)
7. Right to damages for any violation of your data privacy rights

VIII. POLICY REVIEW AND UPDATES

This policy is subject to periodic review and updates to ensure compliance with data privacy laws and best practices. Any changes will be communicated through appropriate channels. Requests regarding personal data rights can be made in writing to our Data Protection Officer at dataprotection@toyotasilang.com.ph.

IX. CONSENT AND ACKNOWLEDGEMENT

By providing us with your personal data, you explicitly authorize TSC, our employees, authorized representatives, related companies, and third-party service providers to use, process, and share Personal Data to complete your vehicle purchase, maintenance, and accessories transaction, and for marketing and promotional purposes.

TSC’s primary purpose in collecting information is to provide you with a secure and safe customer experience. Rest assured that the information acquired from you will only be used for the purposes stated above.

Should you wish to access, update, or correct certain personal information, or withdraw consent to the use of any of your information as set out in this letter, you may communicate with us through customer.relations@toyotasilang.com.ph or visit https://toyota.com.ph/privacy-policy/.

Thank you for your continued patronage.